Across
- 5. A psychologist who identified hygiene factors and motivators.
- 6. The process of improving employees' knowledge and skills.
- 8. Factors that prevent effective communication.
- 11. A document describing the qualifications, skills and qualities needed for a job.
- 14. A reward offered to encourage employees to work harder.
- 18. Training given to new employees when they join a business.
- 20. Giving employees more responsibility and challenging work.
- 21. Payment usually calculated based on the number of hours worked.
- 22. An extra payment given for good performance.
- 24. The different levels of management in an organisation.
- 26. The willingness of employees to work hard and achieve business goals.
- 28. Moving an employee to a higher position with greater responsibility.
- 29. The transfer of authority and responsibility to a subordinate.
- 30. The sharing of information between individuals or groups.
Down
- 1. The number of employees directly supervised by one manager.
- 2. The process of attracting suitable applicants for a job.
- 3. The response given by the receiver to the sender of a message.
- 4. A formal meeting between an employer and a job applicant.
- 7. The line of authority within a business from top to bottom.
- 9. Communication that takes place within a business.
- 10. The process of choosing the best applicant for a job.
- 12. Communication between a business and outside organisations or individuals.
- 13. A diagram showing the structure of a business.
- 15. Moving employees between different tasks to increase motivation.
- 16. A document outlining the duties and responsibilities of a job.
- 17. The ability to influence and guide employees towards achieving business objectives.
- 19. Payment based on the value or number of sales made.
- 23. A psychologist who developed the hierarchy of needs theory.
- 25. A fixed amount of money paid regularly to an employee.
- 27. Non-cash rewards such as health insurance or company cars.