Across
- 2. internet businesses
- 4. comes in varying levels
- 5. is vital in customer service and employee management
- 6. can be costly
- 9. is a document outlining a businesses goals and strategies
- 10. energize or depress a sector of business
- 12. may not have a physical store
- 13. likelihood effort will induce performance
- 14. dominate the American economy
- 15. have a plan
- 16. diagram stands for program evaluation and review technique
- 18. chart is a graphic schedule of a projects phases, activities and tasks plotted against a timeline
- 19. businesses conducted from the owners home
- 22. is vital to an employee in a leadership position
- 24. to analyze the operations of successful business
- 27. should be completed in order to ensure efficient production and distribution of products
- 29. management is a prioritized process in which the risks are identified and ranked in order to increase
- 31. is a service quality model which measures the gap between customer expectations and experience
- 32. should always reflect the product or service offered
- 34. is based upon consumer behavior
- 35. is important to the success of any business
Down
- 1. is a necessary process for any business
- 3. will enhance employee projects and productivity
- 4. is impacted most by competition
- 7. are the heartbeat of an organization
- 8. effective leadership techniques
- 11. understanding various employee needs
- 17. increase productivity
- 20. helps with conflict management
- 21. is reducing the number of employees
- 23. should not be a determining factor of effective leadership
- 25. include plans for growth and expansion
- 26. is essential to the success of any business
- 28. is payment to individuals for their contribution to a company for organization
- 30. can have both positive and negative effects on employee motivation
- 33. work to satisfy the customers