Across
- 2. examines how the organizations performance and improvements in all key areas
- 4. how the organization engages, manages, and develop the workforce
- 5. is how many units a production or business produces
- 9. examines how the organization design its work system
- 11. examines how the organizations senior leaders personal actions guide and sustain the organization
- 14. how the organization develops strategic objectives and action plans
- 15. is how the product looks, feel sounds, taste
- 16. is without measurements there is no way to be certain that we are meeting value added objectives
- 17. examines how the organization engages its customer for long-term market place success
Down
- 1. is the sixth and final concept of total quality management
- 3. is the amount of resources required to produce an output
- 6. is used to asses how well a process is doing
- 7. is an award that recognizes organizations in business
- 8. is a service activity
- 10. is to help reduce variation
- 12. can be used to identify defect sources
- 13. is the number of non-conformances in the output