Permanent Vacation

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Across
  1. 2. Company emblem
  2. 5. Business casual top?
  3. 7. Holiday preceder
  4. 8. Hit the slopes
  5. 12. Utilization rates
  6. 15. Characters on a Coppertone bottle
  7. 18. Valuable hole card in Texas Hold'em
  8. 19. Hard rock
  9. 21. Opposite of "retention"
  10. 22. Storage unit
  11. 25. Canyon sound
  12. 26. Disney princess in a galaxy far, far away
  13. 28. Character chased by Blinky, Pinky, Inky, and Clyde
  14. 30. The time you pay someone not to take calls
  15. 31. Sight-seeing excursion led by an expert (2 wds.)
  16. 34. Near or ___
  17. 37. Kings & queens, but not princes & princesses
  18. 38. Result of ignoring employer's guidelines
  19. 39. Things we do that might easily be dealt with by email
Down
  1. 1. Kids
  2. 3. Permanent Vacation's album & song band name
  3. 4. Place to collect seashells
  4. 6. A band-aid to fix understaffing
  5. 9. They're often needed to make an entrance
  6. 10. Ditto
  7. 11. New hire period that may involve 1::1 monitoring
  8. 13. The art & science behind meeting contact center goals
  9. 14. What new hires need
  10. 16. Paid Time Off
  11. 17. You better be in it or be on 38 Across
  12. 20. Things rolled in Monopoly or Catan
  13. 23. Rolled-up deli fare
  14. 24. Coffee order after dinner, perhaps
  15. 27. What a job search leads to
  16. 29. Sit a spell
  17. 32. Like some cinnamon rolls
  18. 33. People working together toward a common goal
  19. 35. No Show / No Call
  20. 36. Dreams' counterparts