Across
- 6. tolerate delay
- 7. all team members work together to identify the needs of a patient
- 8. observations/symptoms that cannot be seen or felt
- 10. person who receives the message
- 11. say things in a nice way
- 12. characteristics/empathy, honesty, dependability, enthusiasm and self motivation are examples of what
- 15. maintain eye contact and you avoid thinking about what to say when you are doing what
- 17. observations/signs or symptoms that can be proven
- 18. leader/similar to a dictator
- 20. response to the message
- 21. faire leader/gives little to no direction
- 22. diversity/different cultures with different beliefs and language barriers
Down
- 1. form of the message
- 2. speak or a speak impediment
- 3. leader/listens to all opinions and guides individuals to a group goal
- 4. who starts the message
- 5. appearance/a neat well fitted uniform, supported shoes and a name badge is a good what
- 9. information being transmitted
- 13. verbal communication/communication using facial expressions, body language, gestures, and eye contact
- 14. filter what you say to avoid hurting someone's feelings
- 16. able to understanding and share the feelings of another
- 19. insurance portability and accountability act