PFML Crossword

1. This is what a claimant must file to start a leave
3. This website is your timeclock
5. is where you can search cases for claimants
7. you must _ every caller you speak with before you can take a look into their claim
11. This type of leave is when you are working a reduced work schedule that is still consistent week-to-week.
14. _ _ is what you would need to push if a claimant calls in asking to increase their leave
15. This is the phone system that you use
16. _ _ is what you want to push if a claimant calls in asking to reduce their leave time
17. this is where you would document all your interactions
18. _ year is 52 weeks starting on the Sunday prior to the first day of paid leave through any leave program.
19. You must do this after every call

2. is the status where the claim is still pending review and determination. It is also the same name as the team that works it.
4. You must click on this button at the end of every interaction you create
6. _ wall is where you post if a claimant is requesting to speak to a supervisor after you try to calm them down
8. This is when you need to take time off here and there, sometimes in unpredictable intervals. You can take _ leave for all types of family or medical leave.
9. a claimant has this right to do if they disagree with any decision made by DFML
10. KB0010212 would help walk you through how to _ _
12. _ _ _ is the button you push in the case notes to leave your notes
13. The tab that you click on to see what forms have been provided to us
16. This type of leave is when you’re taking leave from work completely for days or weeks at a time