Across
- 4. hospital systems
- 10. escalation calls
- 11. under a supervisor
- 13. assist with questions
- 15. PFS biggest client
Down
- 1. phone system
- 2. food delivery
- 3. president
- 5. first employee for PFS
- 6. system for accounts
- 7. how many offices PFS has
- 8. monitors calls
- 9. stats, AHT call volume
- 12. where to send buzzwords
- 14. Melissa ? handles insurance
