Across
- 1. What interaction brings joy to a pharmacy manager's day? Clue: "The best part of my day is having that chat with the customer who comes back and tells me, 'That thing you suggested really worked' or 'Can you give me some suggestions?'" Pharmacy Manager, USA
- 4. What do pharmacists need to be well informed about to gain people's trust? Clue: "People want to feel we understand their problems. We need to be very well informed to understand people and gain their trust. We don’t just sell products. We give the products they need to recover and feel better." Pharmacist, Italy
- 5. What misconception about pharmacies is highlighted by a patient from Australia? Clue: "The pharmacy sells medicine so if I go there I’m looking to buy medicine, I can’t go there for recommendations for acupuncture etc. as I don’t think that is their focus." Patient, Australia
- 7. What role involves building customer loyalty and providing the right advice? Clue: "Most rewarding is building customer loyalty with the right advice, when I see that the patient is prepared to wait for me (when busy) to ask me for advice." Pharmacist, Italy
- 9. What daily occurrence in a pharmacy is described as unpredictable? Clue: "It’s interesting – you never know what is going to happen during the day – pharmacy manager, US"
- 10. What has increased stress levels for pharmacists since its onset? Clue: "Since Corona, it´s just permanently running the gauntlet – we have to make the impossible happen, we have to bear the brunt of just about every development, so I feel I am permanently stressed." Pharmacist, Germany
Down
- 2. What financial aspect of the job frustrates pharmacists despite their efforts? Clue: "We have to meet certain sales targets and if we don´t do it, we will get nothing (minimum pay) – even though we spent 13 hours on our feet and did everything right." Pharmacist, Italy
- 3. What is the essence of the pharmacist's profession according to a Russian pharmacist? Clue: "Working with customers is the essence of our profession. We are helping people and feeling of benefit for the society." Pharmacist, Russia
- 6. What wish does an independent pharmacist express regarding public perception? Clue: "I would love to do a big campaign that says ‘the pharmacist is your friend, here to help you’... I wish people understood our role, that we’re more than just shopkeepers and the holders of the keys." Pharmacist, Independent, Australia
- 8. What aspect of their work do pharmacists find fulfilling? Clue: "I like the contact I have with people and the fact that I know I can be of help." Pharmacist, Italy