Across
- 7. How do pharmacists need to be to gain people's trust? Clue: "People want to feel we understand their problems. We need to be very well informed to understand people and gain their trust. We don’t just sell products. We give the products they need to recover and feel better." Pharmacist, Italy
- 9. How could you describe the day in a life of a pharmacist? Clue "It’s interesting – you never know what is going to happen during the day – pharmacy manager, US"
Down
- 1. What characteristic is key in building customer loyalty and providing the right advice? Clue: "Most rewarding is building customer loyalty with the right advice, when I see that the patient is prepared to wait for me (when busy) to ask me for advice." Pharmacist, Italy
- 2. What kind of customers brings joy to a pharmacy manager's day? Clue: "The best part of my day is having that chat with the customer who comes back and tells me, 'That thing you suggested really worked' or 'Can you give me some suggestions?'" Pharmacy Manager, USA
- 3. What financial aspect of the job frustrates pharmacists despite their efforts? Clue: "We have to meet certain sales targets and if we don´t do it, we will get nothing (minimum pay) – even though we spent 13 hours on our feet and did everything right." Pharmacist, Italy
- 4. What aspect of their work do pharmacists find fulfilling? Clue: "I like the contact I have with people and the fact that I know I can be of help." Pharmacist, Italy
- 5. How do independent pharmacists want to be perceived by the public? Clue: "I would love to do a big campaign that says ‘the pharmacist is your friend, here to help you’... I wish people understood our role, that we’re more than just shopkeepers and the holders of the keys." Pharmacist, Independent, Australia
- 6. What has increased stress levels for pharmacists since its onset? Clue: "Since Corona, it´s just permanently running the gauntlet – we have to make the impossible happen, we have to bear the brunt of just about every development, so I feel I am permanently stressed." Pharmacist, Germany
- 8. What characteristic is crucial for pharmacists to understand their customers' needs effectively? Clue: "We need to be patient, listen to clients. A pharmacy is about humanity. We are about peoples’ flesh and blood."