Across
- 4. Customer cannot afford the vehicle
- 6. IL Means
- 8. This is needed for a promise
- 11. this is the system you would use to contact the ORC
- 13. Say this to start a call in NC
- 15. this department deals with 3-4 payments past due
- 17. Manager requested workflow
- 19. We make calls from this system
- 20. After we confirm RPC and give disclosures we give this
- 21. if you found an obituary of the buyer online you would do this workflow
- 22. a notice to let customers know their vehicle has the opportunity to be repo'd if we dont get a payment
- 24. if the customer has too many returned payments they need to pay via
- 25. When you speak with a buyer its called
- 26. LS means
- 27. You will use this system to gain information when you don't know an answer
- 28. This department deals with First Payment Default accounts
- 30. workflow is some has an attorney
Down
- 1. This is the practice of looking for a customer or thier family members
- 2. Need to speak with another department within Shaw?
- 3. this department deals with 2-3 payments past due
- 5. if we need to offer a customer short term help
- 7. Main System we use daily
- 9. This is the system that we'd change the cobuyers address in
- 10. this is the system you would use to process an extension
- 12. workflow for repo update
- 13. One of these will cost you 35% of your bonus
- 14. If the customer is 3 payment past due we need
- 16. workflow to do a cease & desist
- 18. if we need to offer a customer long term help
- 20. Use this in Shaw when its break time
- 23. this department deals with specialty states
- 26. Vehicle has been impounded, what workflow do we do
- 29. This automated system will help you make more calls and increase productivity