Across
- 5. listener who gives full attention when others are speaking
- 7. to feel compassion for others
- 8. socially acceptable behavior
- 11. evaluation that helps employees see how an idea is achieved
- 13. develop a ___ based on research and needs
- 14. listener who gives most attention to the speaker's words and intentions
- 15. evaluate prior to & while implementing an idea
- 16. listener who withdraws from the conversation
- 19. expresses needs & opinions in a way that is considerate of others
Down
- 1. to speak or state clearly
- 2. easygoing, get along well with others
- 3. giving little to no thought to other people's feelings
- 4. based on facts not personal feelings
- 6. one who is detail-oriented and logical
- 9. one who is outspoken, assertive, fast talker
- 10. uses hand motions instead of words
- 11. one who receives information as if being talked to rather than an equal in the conversation
- 12. pointing out one's faults or shortcomings
- 17. one who takes charge
- 18. attempting to justify or defend