Policy and Procedures

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Across
  1. 2. The following information is required when entering a note to whom? Checkin date, checkout date, city, number of nights
  2. 6. For US citizens booking airfare you need their information as per their _____ not their US Passport Card
  3. 8. What should you always refer to in NEO when booking a new reservation
  4. 11. What button/link do you click when you are pricing inter air in pivotal
  5. 14. Guests from Quebec cannot purchase this?
  6. 15. The following must be completed when completing a ______?Passenger screen, booking header, air, transfers/D2D, service assignments, tour upgrades
  7. 16. What state can purchase cancellation insurance only
  8. 17. Scheduled off concierge agents must check this daily
  9. 19. If doing a 24hr hold within final payment you do not have to send this until payment is received
  10. 21. When you do not have legal names you can find an air quote in?
  11. 24. What document must you advise US citizens they must sign when booking Kenya/Israel/Turkey
Down
  1. 1. This box should NOT be used to send important information to our guests or travel agents
  2. 3. Transfers can only be added when we have what?
  3. 4. We will not provide D2D service or the $50 credit if they are purchasing what?
  4. 5. I no longer want to receive brochures. You would indicate this in pivotal under what tab?
  5. 7. All of the following are what? Land, discount, insurance, flex air, pre/posts and extension
  6. 9. Payment in full for flex air only, does ___ lock in the rates for the entire reservation.
  7. 10. Deposit without insurance is?
  8. 12. Air not booked by collette on certain tours is referred to as?
  9. 13. Any or all of the following will require a what? Bringing a wheelchair, scooter, sleep apnea machine, service dog.
  10. 18. We can only take payments on a clients credit card for this tour
  11. 20. You cannot hold more than one of these upgrades at a time in a booking that is classified as a what?
  12. 22. What do we charge agent $25 for on Australia bookings
  13. 23. If a guest wants to book their own air and they are purchasing a non guaranteed date, do you advise them the date is not guaranteed?