Policy Refresh!

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Across
  1. 1. Items that cannot be expedited in any way
  2. 5. Responsible for return shipping if they changed their mind about an item
  3. 7. Dates are not guaranteed
  4. 8. ORMD items must ship this way
  5. 11. The address that must match the credit card
  6. 12. Customer has 90 days for this
Down
  1. 2. A score of at least 94% is required for a _____ grade for call monitoring for Customer Experience Scores
  2. 3. What to do with address, phone and email on every customer service call
  3. 4. Hawaii, Guam and Virgin Island orders do not quality for free shipping
  4. 6. True/False - A tax exempt order must have payment applied before tax exemption can be processed
  5. 9. Responsible for return shipping if item is defective
  6. 10. Price match guarantee is 30 days and difference is in the form of a _______ Card