Across
- 4. (2wds) type of a control key
- 8. (2wds) These may be placed by the concierge desk or, more commonly, by reception or front office staff
- 10. (2wds) Occasionally, a regular guests will ask us to pick up a few things that they may need which they don’t have time to purchase themselves, such as flowers, toiletries, gifts or clothing
- 11. an example of a personal service and stitching in some sense
- 12. Very Important Person
- 13. the department which is responsible for providing the porter services
- 14. luggage must at all times be transported:
- 15. luggage must at all times be transported:
Down
- 1. (2wds) is the physical maneuvering of items
- 2. are the people who welcome and greet guests at the front of the venue as they arrive, manage valet services, manage guest luggage, and provide general information services
- 3. (2wds) which are additional to the primary duties performed by the porters
- 5. (2wds) identifies the name of the one who owns the luggage and the number of pieces
- 6. (2wds) are usually maintained alphabetically, but may also be organized by subject, such as ‘Attractions’, ‘Car hire’, ‘Theaters’, etc
- 7. An important aspect of managing luggage
- 9. is any incident that interrupts the normal activities of the venue
