Across
- 5. Shows associates their daily schedule and used to request time off.
- 7. Customer Relationship Management tool.
- 8. The softphone used to route and handle customer phone calls.
- 9. Stores images of correspondence sent to customers.
- 10. Used to view the history of business events, opening or closing business events and viewing customer demographic information.
Down
- 1. The Google of Policyowner Services.
- 2. Creates letters and sends forms to customers
- 3. The web portal used by customers and associates to perform policy related tasks.
- 4. The intranet for Mutual of Omaha.
- 5. Stores life and annuity policy information and processes some customer requests.
- 6. Delivers pieces of inventory to associates.