Across
- 2. The best response when your customer says, "Thank you".
- 5. The best way to answer when a customer asks you to do a transaction.
Down
- 1. Your customer has decided to switch banks and before you go through the brochure your response is this.
- 3. Your customer has not been able to login to his online banking and is feeling discourage, you say this to ensure you will get to the bottom of it.
- 4. It has been a stressful day and a customer compliments your excellent customer service and it feels like a breath of fresh air. This is a great response.