Across
- 2. Support a Customer with Delivery Options
- 5. Customer Engagement Model for Service Chat
- 7. Support Retail Business Orders
- 9. Toolbox User Guide
- 10. iPhone Upgrade Program Overview
- 12. Explain Authorizations and Charges in Toolbox
- 15. Apple Card Monthly Installments Overview
- 16. Change Destination or Delivery Address for an Apple Pickup Order
- 17. Support Unauthorized Orders
- 18. Support Apple Trade In - US/CA
- 19. Apple Trade In Program Guide US/CA
- 20. Create a US Return for Replacement
- 21. GEM Alerts and Decline Messages
- 23. Support iPhone Upgrade Program and Trade In
- 24. Explain Payment Methods
- 26. Customer Engagement Model for Service Chat
- 28. Support Late Returns (Refund Query)
- 30. Support Orders on Fraud Review
- 32. Custom Apple Watch Guide
- 34. Gift Return
- 35. Signature or Delivery Dispute
Down
- 1. Create a US Return for Refund
- 2. Consult Senior Customer Service
- 3. Apple Trade In Device Assessment
- 4. Unauthorized Returns
- 6. Sales District Quick Reference Guide - AMR Service
- 7. Add Line Item in Toolbox
- 8. Support an Immediate Delivery (IDL) Order
- 9. Support Apple Card Monthly Installments - US
- 10. BOSS user guide - AMR
- 11. LynxWeb Tool User Guide - US
- 13. Apple Pickup Eligibility and Expectations
- 14. Late Deliveries
- 15. Refund a Gift Card
- 19. Understand Returns - CA/MX/US
- 20. Change Shipping Address
- 21. Resolve Damaged in Transit Order
- 22. Invoice Requests - US/CA
- 23. Support Apple Trade In: Phobio - US
- 25. Provider Group Quick Reference - US/CA
- 26. Track Returns
- 27. Change Destination or Delivery Address for an Apple Pickup Order
- 29. Toolbox Contact Logging
- 31. Personal Engraving
- 33. Working with Difficult Customers