Across
- 3. Asking open-ended questions
- 6. What is necessary to have before requesting upgrade
- 7. Upbeat, warm, clear (3 words)
- 11. Highest class of service on AF for global upgrade (2 words)
- 12. What OSI remark is needed to start process for Global Upgrade (2 words)
- 13. Highest Medallion Status
- 14. Program to use miles for ASC fee (3 words)
- 15. If upgrade with miles/certificate not available
- 17. The only fare not eligible for upgrade (2 words)
Down
- 1. What AMEX card is a tie-breaker
- 2. Four Million Mile Lifetime
- 4. Balancing the interest of Delta and customer
- 5. Added perks for PM/DM (2 words)
- 8. What tab in SM account will you find upgrade certificates (2 words)
- 9. Name, Account#, Address, Birthdate (2 words)
- 10. Travel Experience for HVC's (2 words)
- 16. Taking Ownership