Across
- 3. A tool for analyzing cause and effect –
- 5. External provider of goods/services –
- 8. Extra capacity to handle variability –
- 11. Adjustment made to increase or decrease capacity –
- 13. Empowering workers to stop the line –
- 14. Statistical method to monitor processes –
- 19. Producing at the rate of customer demand –
- 20. Total quality starts with top-level –
- 22. Preventing errors before they occur
- 23. A philosophy focused on continuous improvement –
- 24. A practice of evaluating vendors –
Down
- 1. Maximum output a system can produce in a given time –
- 2. A measure of how well a process performs –
- 4. Time between order and delivery –
- 6. Improvement cycle: Plan, Do, Check, Act
- 7. Scheduling method for production –
- 9. Customer-focused quality model –
- 10. Designed to meet customer specifications exactly –
- 11. The cost of not creating a quality product
- 12. Employee suggestion and improvement teams –
- 15. Inspection of processes to find inefficiencies –
- 16. Meeting customer requirements consistently –
- 17. A set of practices aimed at improving quality –
- 18. Supply method that minimizes inventory –
- 21. Rate at which products need to be completed to meet demand –