Preventing PPC

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Across
  1. 2. One of the Code of Conduct categories (hint: Customer ________)
  2. 5. Compliance opportunity if we discourage a credit line increase (hint: it is a reg)
  3. 8. This critical opportunity can cause customer confusion (hint: not correct)
  4. 9. One of the Code of Conduct categories
  5. 12. Compliance opportunity when an account was not closed upon request
Down
  1. 1. We need to use these in First Assist to service our clients
  2. 2. One of the Code of Conduct categories (hint: Customer ______)
  3. 3. Compliance opportunity explaining how payments apply (Two Words)
  4. 4. One of the Code of Conduct categories
  5. 6. This critical opportunity can cause a CM to call again (hint: you can't handle it)
  6. 7. Compliance opportunity when APR is not described accurately (hint: it is a reg)
  7. 9. Compliance opportunity when we do not 'opt out' correctly
  8. 10. We always want to provide this for our clients (hint: Out of Wallet)
  9. 11. We must disclose this to avoid declines