Principles of Business - Vocabulary

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Across
  1. 4. this happens when a customer comes in to a store and wants only a particular brand of merchandise
  2. 8. the offering to a customer of a complimentary item or a suggested item to get them to purchase more
  3. 10. a product which goes with something that the customer is already buying
  4. 15. being polite
  5. 18. anything of value which a business owns; i.e. inventory, building, cash, selling equipment & supplies, etc.
  6. 19. a legitimate comment made by a customer who is unsure for a reason of making a purchase
  7. 20. covering everything
  8. 21. an amount of money (or goods/services) given to a customer; the term could also refer to pay for working
  9. 23. items that can be offered to a customer which are similar to what they are requesting when you do not have them in stock.
  10. 24. keeping something private
  11. 26. to feel like you deserve something when you haven’t worked for it
Down
  1. 1. explaining what is different between your product and someone else’s
  2. 2. First In First Out (such as with inventory)
  3. 3. Americans with Disabilities Act; the law written by Congress to protect those with disabilities and which requires business to provide easy access to their business
  4. 5. not being polite or courteous
  5. 6. the feelings that a customer has about a store or sales associate and what the sales associate feels about the customer
  6. 7. a conclusion a person comes to based on what you heard and saw
  7. 9. concern by a customer with guarding against the real or imagined threat of criticism, injury to one's ego, or exposure of one's shortcomings
  8. 10. doing the same act over and over
  9. 11. to furnish or provide what is needed
  10. 12. to reduce; make smaller
  11. 13. scold or criticize someone angrily
  12. 14. a feeling that you do not like what you purchased or were treated
  13. 16. a style for which a person would be dressed up to suit a fancy occasion
  14. 17. the urge or motive to satisfy a desire or need that makes people buy goods or services.
  15. 20. body language or verbal statements made by a customer that confirm the sale to a sales associate
  16. 22. making and item for sale more personable for a customer
  17. 25. to get rid of something
  18. 26. To feel and partially understand another person feelings; how to deal with an inconvenienced customer