Principles of Operations Week 1 and 2

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Across
  1. 5. The ability to deliver products or services on time and as promised (Slack, Brandon-Jones and Burgess, 2023)
  2. 6. DESIGN Planning how work should be organised to produce a product or service efficiently (Slack, Brandon-Jones and Burgess, 2023)
  3. 12. A simple model showing how inputs are changed into outputs through processes (Slack, Brandon-Jones and Burgess, 2023)
  4. 14. A performance objective focused on meeting customer expectations (Slack, Brandon-Jones and Burgess, 2023)
  5. 15. A service characteristic meaning capacity cannot be stored for later use, such as an empty hotel room (Slack, Brandon-Jones and Burgess, 2022)
Down
  1. 1. A point in a process where work builds up and slows down the whole system (Slack, Brandon-Jones and Burgess, 2023)
  2. 2. The ability to adapt to changes in customer needs or demand (Slack, Brandon-Jones and Burgess, 2023)
  3. 3. How quickly a product or service is delivered to the customer (Slack, Brandon-Jones and Burgess, 2023)
  4. 4. MANAGEMENT The activity of planning and organising resources to produce and deliver products and services (Slack, Brandon-Jones and Burgess, 2022)
  5. 7. When organisations add services to products to increase customer value (Paton et al., 2021)
  6. 8. Business functions such as HR, IT, and finance that help core activities run effectively (Slack, Brandon-Jones and Burgess, 2023)
  7. 9. Resources such as people, materials, information, and equipment used in a process (Slack, Brandon-Jones and Burgess, 2023)
  8. 10. The goods or services produced as a result of a process (Slack, Brandon-Jones and Burgess, 2023)
  9. 11. The main activities that directly deliver value to customers (Slack, Brandon-Jones and Burgess, 2023)
  10. 13. Activities that provide value to customers and usually involve direct interaction rather than physical products (Slack, Brandon-Jones and Burgess, 2022)