Across
- 1. The waste time for people equipment materials and information to do work.
- 4. The main reason or contributing factor of a problem. (2 words)
- 9. A problem-solving tool using an X-Y diagram or prioritization matrix to analyze the relationship between inputs and outputs of a process. (3 words)
- 11. Evaluate the results in terms of performance.
- 13. All of the activities, both value-added and non-value added, required within an organization to deliver a specific product or service. (2 words)
- 14. Magnitude of the problem to the customer or the team.
- 15. Interrogative technique used to explore cause-and-effect relationships underlying a problem. (2 words)
- 16. Implement the changes.
- 17. A type of problem solver that gets others to support their cause and are excellent at solving "people" problems.
- 18. Determine goals for a process and needed changes to achieve them.
- 19. An approach for identifying all possible failures in a process. (Acronym)
Down
- 2. A reactive process of rapidly fixing abnormal conditions by returning to known standards.
- 3. Data collection phase to gather baselines and see improvements after change is implemented.
- 5. Understanding what a customer is willing to pay for a given product or service.
- 6. Japanese term meaning "change for the better" or "continuous improvement" that involves all employees making small changes to improve operations and efficiency.
- 7. Iterative, 4-step quality improvement model. (2 words)
- 8. Trying out a solution to solve an authentic problem.
- 10. Diagram that identifies many possible causes for an effect or problem.
- 12. Motions that create no value and can be eliminated.
- 20. Standardize and stabilize the change or begin the cycle again, depending on the results.