Process customer complaints

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Across
  1. 2. Recognisable attribute of a business
  2. 5. When expenses are less than income
  3. 6. People who are affected by what the business does
  4. 10. Hiring staff
  5. 11. When something has gotten better
  6. 12. What a business sells
  7. 13. Hearing what your customer thinks
Down
  1. 1. Keeping track of income and expenses
  2. 3. A person who works for a business
  3. 4. Something you aim towards
  4. 7. When you owe money
  5. 8. Language used by a particular trade/business
  6. 9. Business dealing