Across
- 5. Providing continued support and feedback to customers for a period of time following their purchase can add value and build consumer loyalty
- 6. Offering discounts or rewards for customers who bring their own cup for takeaway drinks, or their own bag for groceries are good examples of this
- 7. Refunds, returns policy and systems for dealing with customer complaints can all increase this level of service
- 8. Scheduled and free delivery to meet customer demands and expectations
Down
- 1. Offering extra facilities and amenities such as complimentary parking, shuttle bus services, free wifi etc can all increase the perceived value of goods and services
- 2. Effective methods such as a numbering system or tools like mirrors and displays can reduce the effect of waiting times on customers
- 3. Most organisations now have an ecommerce platform to help with purchasing processes
- 4. In Hong Kong we may use Octopus cards, cash, Credit cards or Apple Pay