Across
- 2. Stealing from a shop
- 7. A certain level of quality, product performance, and customer service
- 9. How to use a product
- 10. Paying the customer back if the customer returns the product back to the business
- 11. When a food item expires or goes bad
Down
- 1. Fixing or replacing a product if it is damaged
- 3. How a product is packed in a container or wrapper
- 4. Use of a name, term, symbol, or design to identify a product
- 5. When a customer repeatedly chooses to visit and purchase from a same business
- 6. A telephone number to call for customers to receive quick support or help
- 8. Changing of a product to one that is more suitable for a customer (colour, size etc)