PRODUCT DESIGN AND SUSTAINABILITY

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Across
  1. 4. DESIGN Creating customer-focused service flow.
  2. 6. LIFECYLE Introduction, Growth, Maturity, and Decline.
  3. 7. Part of service design (people, process, __).
  4. 12. Products that are reusable or biodegradable.
  5. 15. Natural biodegradable material.
  6. 16. Choosing what to offer.
  7. 17. OF TRUTH The moment that exemplifies, enhances, or detracts from the customer’s expectations.
  8. 19. Intangible business offering.
  9. 20. Bringing product to market.
Down
  1. 1. Sustainable packaging food and beverage company from Switzerland.
  2. 2. Ride-hailing, service-focused app in Malaysia.
  3. 3. Electric car cCompany known for sustainable innovation.
  4. 5. Meeting new customer needs.
  5. 8. Interactive use of a computer to develop and document a product.
  6. 9. Environmental and ethical design factor.
  7. 10. Firms establishing joint ownership to pursue new products or markets.
  8. 11. Turns ideas into products.
  9. 13. Process of creating a new product.
  10. 14. Initial version or mock-up of product.
  11. 18. First step in product development