Across
- 3. The quality of being worthy of belief
- 7. Information or comments about performance or behavior
- 9. Trust in your abilities when speaking professionally
- 10. The process of discussing to reach an agreement
- 13. Following accepted rules of polite behavior
- 14. Being truthful and sincere in all communications
Down
- 1. Professional dress and appearance standards
- 2. Using appropriate language in formal settings
- 4. Treating others with courtesy and consideration
- 5. Giving your full attention when someone is speaking
- 6. Being honest and trustworthy in professional settings
- 8. The study of sounds and spoken language
- 11. The ability to understand and share others' feelings
- 12. Working together toward a common goal