Across
- 2. may be caused by improperly fitting Rx eyewear
- 11. A professional must have a positive___________
- 12. It is a sign of this when you listen to others
- 13. individuals outside your organization that seek out your service are ________ customers
- 15. Part of a positive attitude
- 16. Person purchasing Rx eyewear
- 17. An optician must provide service without this
- 18. Repairs, adjustments and problem solving
- 19. This is the need to dress appropriately
Down
- 1. Arrival to work on time
- 3. One of the 3 A's of professionalism
- 4. Opticians work for ________-focused organizations
- 5. The first sense to provide information
- 6. The term for hearing what others have to say
- 7. These key skills can be verbal, non verbal or written
- 8. The type of opinions you should keep to yourself
- 9. Contact lenses are _______ devices
- 10. When working with others you are part of the ____
- 14. Co-workers who require service are described as ________