Across
- 2. responsibility for your actions. Own your mistake, work to resolve it, and fix it as soon as possible. Even better: Learn from your mistakes. Lead by this example to create trust.
- 5. the ability to do something successfully or efficiently.
- 6. not dominate the conversation; listen intently and process what the other person is saying.
- 11. you’re lacking any of these professional characteristics, or have let some slide, take the initiative to improve yourself. Put your best foot forward and you’ll go far.
- 12. your area neat and organized for easy execution of tasks.
- 13. relating to a person's emotions.
- 14. facts, information, and skills acquired by a person through experience or education; the theoretical or practical understanding of a subject.
- 15. Look sharp and organized: Iron your clothes, polish your shoes, and practice good hygiene and grooming.
- 16. an expert in your field: Continue your education, attend seminars, and attain relevant professional designations. Remain teachable. Knowledge is power!
- 18. your work done on time.
- 19. your composure, even when facing a difficult situation. If a customer or superior is being belligerent, do not mirror that behavior. Diffuse the situation with your professional demeanor.
- 21. yourself with your full name, company, and title when placing and/or answering a call.
- 23. your tone polite and formal.
- 24. a feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements.
- 25. the quality of being suitable or proper in the circumstances.
Down
- 1. while you talk: The caller may not see it, but they can hear it in your voice.
- 3. members agree to follow a code of ethics. It is imperative to display ethical behavior at all times, on or off the clock.
- 4. feeling sure of yourself and your abilities — not in an arrogant way, but in a realistic, secure way
- 5. your letters and emails to be brief and to the point. Make sure you have a professional signature and email address.
- 7. the quality of wishing to do one's work or duty well and thoroughly.
- 8. polite and well-spoken 100 percent of the time. Whether you’re speaking with customers, superiors, or co-workers, keep calm and be tactful, even in tense situations.
- 9. not use slang terms and mind your tone of voice.
- 10. only the necessary contents for the day in your briefcase.
- 11. the quality of being honest and having strong moral principles; moral uprightness.
- 12. an updated appointment book so you don’t forget meetings.
- 17. benchmarks and meet them to demonstrate reliability.
- 20. confidence, but not attitude.
- 22. to requests promptly and follow-through with promises in timely fashion.
- 26. the ability to acquire and apply knowledge and skills.