Across
- 5. If a customer has online banking we can often offer them
- 7. A website to submit tickets to IT
- 10. The amount the customer is allowed to spend with their lease
- 11. A monthly meeting where we go over how to improve on calls
- 14. The customer must sign the lease and make the - Before we can release merchandise
- 17. A newer retailer we recently launched 600+ stores with
- 18. A retailer chain that sells jewelry
- 19. The department that grades our calls
- 20. A retailer that sells mattresses; also a color.
- 21. An amount added to the customers original approval limit
Down
- 1. Before the customer can take possession of the merchandise they must sign a
- 2. An online integrated retailer that works specifically with our pilot team
- 3. Make sure to leave one of these on each account
- 4. Before using Progressive Leasing customers must fill out an
- 6. If a customer does a return often times the store will need to send us a
- 8. A retailer can be paid via ACH or through
- 9. After a customer makes the IP they can take possession of their
- 12. Select one of these at the end of each call
- 13. A search engine we should always check first
- 15. If a customer is over 60 days delinquent you would transfer them to
- 16. If a customer is not approved they will receive a