Across
- 5. Activities that create and maintain a positive company image.
- 6. Promotion used to maintain awareness of an existing product.
- 9. Promotion using paid mass media such as television or radio.
- 10. The design and presentation of a product.
- 12. A person who buys goods or services.
- 13. Unplanned purchasing behaviour.
- 18. Promotion used to convince customers to buy a product.
- 19. Promotion that combines both mass media and non-mass media methods.
- 22. Promotion spread through verbal communication.
- 23. Direct face-to-face persuasion of customers.
- 24. Promotion used to educate customers about a product.
Down
- 1. A large number of advertisements competing for attention.
- 2. Promotion displayed where customers make purchases.
- 3. Events where businesses display products.
- 4. Repeat purchasing behaviour encouraged through rewards.
- 7. Promotion using posted letters to customers.
- 8. Financial support given in exchange for publicity.
- 11. Promotion using online platforms.
- 14. Activities used to promote and sell products.
- 15. Paid promotion through mass media to persuade customers.
- 16. Promotion through phone calls to customers.
- 17. Building relationships through online communities.
- 20. Activities used to inform or persuade customers about products.
- 21. Promotion that does not use paid mass media.
- 23. Short-term incentives used to increase demand.
