Across
- 1. Ben Duffy is also know as an _______ statement
- 4. Purpose Process _________
- 7. 4 NO's No Trust No Need No Help No __________(hit song by Rolling Stones)
- 8. The process of uncovering the customers needs
- 10. Types of questions ask in sets of two
Down
- 2. Method in which you ask for the sale
- 3. D-SAB = Discovery Agreement Solution Summary Advantage Statement _______ Statement
- 5. The difference between what a customer has and what the customer wants
- 6. 3 Types of Listening = ______, Empathic, Responsive
- 9. Questions that start with "what" and "how"