PTS Chpt 1-4

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Across
  1. 2. ________ is served during 6.30am to 10.30am.
  2. 5. The word used in a restaurant refering to the table setting for a person.
  3. 9. atmosphere.
  4. 10. Cutlery used for main fish/seafood courses such as Fish and Chips, Salmon fillet, etc.
  5. 12. ___________ your guests with a warm smile when they are about 10 feet away and welcome and greet the guests when they are about 5 feet from you.
  6. 14. A service staff must present a ____ appearance that reflects the image of a clean and neat
  7. 19. A training restaurant where students practise their Hospitality skills.
  8. 20. This is a food or drink served before a meal to stimulate the appetite; typically they come in small portions. Some examples are salads, soups, fried spring rolls, cold cuts and many others.
  9. 22. To have good hygiene you must keep your fingernails clean and _______.
  10. 23. ___________ breakfast - is a light breakfast, typically consisting of coffee and bread rolls with butter and jam.
  11. 25. This is usually a sweet course or dish, such as fruits, ice cream, or pastry, served at the end of a meal.
  12. 26. ______ is served during 11am to 3pm.
  13. 27. Set menu have a _____ price.
Down
  1. 1. forward to carry out certain task.
  2. 3. The ________ Kitchen is used when practical sessions for cooking are done with the students.
  3. 4. It is important for service staff to maintain a professional image through good _______.
  4. 5. A ______ dining restaurant is a restaurant that serves moderately-priced food in a
  5. 6. To have good hygiene you must shower at least _____ a day.
  6. 7. Always exceed guest’s expectation by going that extra ____.
  7. 8. In the ___ _____ menu, the customers are free to choose from the whole available menu.
  8. 11. Make sure the kitchen floor is always dry and free from ______. No running or playing
  9. 13. Maintain a comfortable ________ with your guests. Excuse yourself when you need to
  10. 15. In a Chinese restaurant, diners use this to eat.
  11. 16. Good customer service will create a good dining ________ resulting in guests coming back to dine in the restaurant.
  12. 17. ______ _______in workplace refer to unsafe conditions that can cause injury, illness or death.
  13. 18. To have positive attitude at work you must display ________ body language, gestures and greetings.
  14. 21. ____ ___________ restaurants are full service restaurants, with valet service and well- groomed servers in elegant uniforms who will help you to your seats.
  15. 23. When folding napkins, always make sure that your hands are ____.
  16. 24. Plates, dishes, cups, and other similar items, especially the ones made of earthenware.
  17. 28. the Training Rooms.