Puzzle 1

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Across
  1. 1. Abbreviate Standard operating procedure? (3 Letter, Vertical)
  2. 4. Abbreviate Value steam mapping (3 letter, Horizantal)
  3. 6. Formula for correct / total fields is called ______% ? (8 Letter, Vertical)
  4. 8. The philosophy of achieving quality by involving every employee in the process (22 Letters, Vertical)
  5. 10. process or service that did not meet the pre- set standards (9 Letter, Vertical).
  6. 13. ISO standard for ISMS - Information security management (10 Letter, Vertical).
  7. 14. Abbreviation for Correttive action and preventive action (4 letter, Horizontal).
Down
  1. 1. Number of QA tools (5 letter, Upward).
  2. 2. A tool for tracking and visualizing the sequence of activities in a process (9 letters, Upward).
  3. 3. Abbreviate Failure mode effective analysis (4 Letter, Vertical)
  4. 5. Abbreviate Measurement Systems Analysis (3 Letter, Horizontal)
  5. 7. Abbreviate Voice of customer (3 Letter, Upward).
  6. 9. A popular quality management standard that focuses on customer satisfaction. (7 letters, Horizontal)
  7. 11. Formula for incorrect / total fields is called ______% ? (5 Letter, Upward)
  8. 12. Abbreviation for supplier, input, processes, outputs and customer (4 letter, Vertical).