PUZZLE

5. / ______ availability is crucial to capturing the market.
6. / In _________ relationship management , all processes that focus on the interface between the firm and its customers.
7. / The time horizon here is weekly or daily, and during ______ phase companies make decisions regarding individual customer orders.
8. / ______ uncertainty is strongly affected by the life cycle position of the product
13. / Supply chain _______ decides what the chain's configuration will be, how resources will be allocated.
14. / _______ processes are initiated and performed in anticipation of customer orders.
15. / For decisions made during _______ phase, the time frame considered is a quarter to a year.

1. / ______ lower due to increase in competitive pressure.
2. / _______ processes are initiated by a customer order.
3. / ______ is more accurate when demand has less uncertainty.
4. / ______ has become more certain and supply is predictable.
9. / _____ becomes a significant factor in customer choice.
10. / In ________ supply chain management, all processes that are internal to the firm.
11. / In __________ view, series of cycles are performed at the interface between two successive stages of a supply chain.
12. / In _________ relationship management, all processes that focus on the interface between the firm and its suppliers.