Across
- 4. Wrapping up the conversation confidently and positively
- 9. The type of questions used to explore needs
- 10. A key skill to pick up on verbal cues
- 11. A warm greeting given to customers when they enter
- 14. What you do to share your name and role
- 15. The first phase of the CUE framework
Down
- 1. What we aim to uncover through discovery
- 2. The third and final phase of the CUE framework
- 3. A skill used to acknowledge a customer’s emotions
- 5. The second phase of the CUE framework
- 6. The emotion you aim to create when discussing current offers, deals or perks
- 7. What we do with solutions after understanding the customer
- 8. Subtle signals or hints shared by the customer
- 12. A hesitation or concern raised by a customer
- 13. The mindset to open with when engaging a customer