QA Crossword

3. Where do we go to enter our time worked each day?
5. What month do we go back to the office?
6. What tool do we use when helping our customers navigate their Online Banking Service?
9. If a customer gives out their accounts number and it clears for the wrong amount we file a ___ claim.
12. To receive the ____ interest, the eligible account must remain linked to a Prime Checking, Premier Checking or Private Bank Interest Checking account.
13. How do we send our QA Questions to you?
14. Where can a customer go to make an appointment?
15. Which service helps notify customers about account and online banking activity and can be sent directly to customers email addresses or mobile phone numbers?
16. Sending weekly QA questions is part of their role as a champion team to help us minimize QA errors.
18. When a customer has an issue with a driver’s license not working, we refer to the ___ document in the VL.
19. Has a monthly service fee of $25 that can be avoided by having $20,000 or more in statement-ending qualifying linked balances.
20. We can go to the ___ site to find other people who work for Wells Fargo.

1. If a customer paid for merchandise and did not receive it with their debit card, we would file a ___ claim.
2. Working on special projects and providing us with monthly events are some of their roles as a champion team.
4. Where can we go submit feedback for pain points or business improvements?
7. What platform can customers use to send and receive money from people they know and trust?
8. What do we file for a dissatisfied customer in chat?
10. Doing calibrations is part of their role as a champion team to make sure we provide good customer service.
11. We do this at the end of our chat and it helps our LOB to compile why our customers are chatting with us.
17. Has a monthly service fee of $35 that can be avoided by having $250,000 or more in statement-ending qualifying linked balances.