Across
- 3. to create confidence and peace of mind
- 5. Educate the customer on facts that will prevent a call back.
- 7. a survey the customer completes to measure their satisfaction
- 8. to clarify root cause
Down
- 1. what we inform the customer when an appointment is scheduled
- 2. the duration of time you are on a call with a customer
- 4. to identify
- 5. RECAP, ASK, PRIME, CLOSE are features of this
- 6. relating to the customer
- 9. metric that weighs how many times a customer calls back.