QA Puzzle of the Month!

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Across
  1. 2. Billed each month or once annually
  2. 4. Has grades 1 through 4
  3. 5. You have to meet this before you can get reimbursed.
  4. 7. Where you complete a cancel rewrite
  5. 9. Sheet Where customer updates are logged
  6. 12. 24/7
  7. 13. How many letters your password has to be
  8. 15. Where is our main office?
  9. 17. Where you can check a claim status
  10. 21. What is given as a 'treat.'
  11. 23. Rate Can be decreased mid-term as long as no claims have been paid out.
  12. 24. A thread of interactions
  13. 25. Sales bot name
Down
  1. 1. You cannot have the same underwriter
  2. 3. What you can offer after you explain why a claim is denied.
  3. 6. City and state where claims are sent
  4. 8. This cannot be increased
  5. 10. Who does auto QA
  6. 11. The main product we sell
  7. 14. Where CX updates are posted.
  8. 16. Suggested browser
  9. 18. Wellness club
  10. 19. Posted every Monday
  11. 20. The topic recently added for a discontinued product
  12. 22. Where you check for raw rates