QA Team Building

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Across
  1. 3. covered individual
  2. 5. if they don't agree you will receive one of these
  3. 8. if your claim is denied you can do this
  4. 9. dental,std or ltd to name a few
  5. 11. documents are stored here
  6. 12. review this before auditing
Down
  1. 1. why a decision was made
  2. 2. funds paid in excess
  3. 4. money paid to the insured
  4. 6. audit results are stored here
  5. 7. straighten your teeth with these
  6. 10. a queen might wear this