Across
- 2. Personal name for consumer
- 3. Personal name for electrician
- 6. Directive for CX Development process
- 7. The full CXD process is covered in ____ steps
- 9. What does P stand for in NPS
- 11. Customer segment profiling used to tailor customer types in SE
- 12. offer Touchpoint pertaining to product selection by customer
Down
- 1. Tool developed for managing customer feedback and alerts that shows the scores
- 4. One of the six critical touchpoints: occurs after a shipment
- 5. Tool developed by Salesforce for managing customer data
- 8. A score 6 is a promoter or detractor?
- 10. Survey type that measures likelihood to recommend Schneider Electric once a year