Across
- 2. clearly defines, documents and embodies quality
- 5. use when narrowing down a list of ideas
- 8. PM activity defines the project
Down
- 1. dig in to discover root causes
- 3. committing to make every FedEx experience outstanding
- 4. a diagram used to brainstorm possible causes of a failure
- 6. answers the "who, what, when and how"
- 7. a group that works immensely on a Quality issue