Qualifier 2

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Across
  1. 1. Hotel security feature (10)
  2. 5. Restaurant marketing strategy (4)
  3. 9. Menu planning principle (7)
  4. 11. Culinary kitchen equipment (11)
  5. 14. Bar beverage category (8)
  6. 16. Housekeeping supply (7)
  7. 17. F&B service etiquette (8)
  8. 18. F&B service style (6)
  9. 19. Travel document (4)
Down
  1. 1. Event planning process (9)
  2. 2. Front office software (5)
  3. 3. Hotel revenue management technique (5)
  4. 4. Culinary cooking technique (8)
  5. 6. Front office staff member (5)
  6. 7. Food safety certification (4)
  7. 8. Hospitality industry trend (8)
  8. 10. Customer service skill (7)
  9. 12. Housekeeping task (7)
  10. 13. Sustainable hospitality practice (3)
  11. 15. Hotel room amenity (7)