Quality

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Across
  1. 4. a group of people who work together in an organized way for a shared purpose
  2. 5. a person who buys goods or a service
  3. 7. (adjective)able to continue at the same level for a period of time
  4. 8. a pattern or model that is generally accepted
  5. 9. a particular way of doing something
Down
  1. 1. a person in control of a group
  2. 2. a series of actions that you take in order to achieve a result
  3. 3. set of ideas or a plan for action followed by a business, a government
  4. 6. a way of dealing with a complaint or problem that makes the person who complained feel happy
  5. 7. the act of dealing with customers in a shop, restaurant, etc.