Quality

2. Shewhart The father of the Quality Control Chart.
5. The process of evaluating products or services based on predefined standards
9. Excellence The ability of a product or service to meet or exceed customer expectations.
11. A statistical tool used to visualize data distribution.
13. The practice of continuous improvement in small, incremental steps.

1. Matrix A graphical tool used to prioritize issues or tasks based on their significance.
3. An acronym for a globally recognized quality management standard.
4. A tool used to identify the root causes of a problem
6. A method used to measure customer satisfaction and loyalty
7. An internationally recognized organization that develops and publishes standards.
8. six sigma A quality management approach that aims to minimize waste and increase efficiency.
10. Total Quality Management
12. Sigma An approach that focuses on achieving a sigma level of 6