Quality and people

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Across
  1. 6. results key performance indicators like revenue, profit, and market share
  2. 8. steps taken to implement plans and strategies
  3. 9. a company’s pledge to develop and support its workforce
  4. 10. Excellence Model a European framework for organizational excellence and improvement
  5. 13. the series of steps taken to deliver a product or service
  6. 14. specific approaches or methods for achieving objectives
  7. 15. areas that drive performance, such as people, strategy, and resources
  8. 16. outcomes achieved by the organization, both financial and non-financial
  9. 18. results employee satisfaction, retention, and development metrics
  10. 20. the employees and human capital of an organization
  11. 22. practice a method or technique that has consistently shown superior results
  12. 23. the ability to guide, influence, and inspire others
Down
  1. 1. in People Standard a framework for improving organizational performance through people
  2. 2. & resources key relationships and assets that support business success
  3. 3. the process of setting goals and determining actions to achieve them
  4. 4. structured approaches for analyzing or guiding performance
  5. 5. in People a UK-based standard focusing on effective people management
  6. 7. all individuals or groups affected by or involved in an organization
  7. 11. simplified representations used to understand and improve systems
  8. 12. the overall plan to achieve organizational goals
  9. 17. outcomes assessing the results of actions to determine effectiveness
  10. 19. results the impact an organization has on the community and environment
  11. 21. results measures of customer satisfaction and loyalty