Quality Assurance

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Across
  1. 1. Confirming understanding at the end of a call
  2. 4. Document required to disclose information to a third party
  3. 5. Coaches cannot use this information to verify student identity
  4. 7. The ability to understand and share the feelings of another person’s thoughts and feelings in a situation from their point of view, rather than your own.
  5. 8. Coaches must confirm student _________ information is up to date
  6. 10. Logging calls and activity in SalesForce
Down
  1. 2. The customer _____ is proactive
  2. 3. QA's aim to cultivate a welcoming and engaging customer experience for every student
  3. 6. Requesting a review of a QA evaluation score
  4. 9. Listening style including receiving information and bouncing ideas off of each other