Across
- 4. Dimensions
- 7. Sustaining high service quality level towards ensuring service excellence
- 8. Quality management system
- 10. degree of conformance
- 11. term that constitutes of social behavior, ideas, beliefs, knowledge, habits, capabilities of particular people or society
- 12. International Standard Organization
Down
- 1. Quality Control
- 2. Verification
- 3. Gaps Analysis
- 5. Quality Assurance
- 6. Customer Experience
- 9. Performance Excellence