Across
- 4. ____ closing; aids at creating a positive end to the customer's interaction
- 5. ______ skills, white glove service, guarantees a positive customer experience
- 6. Being understanding to the caller
- 7. Before closing the call, offer ______ assistance
- 8. Statement offering your assistance
Down
- 1. Includes a welcome and the associate's name
- 2. Setting _____; under 10 seconds, not exceeding 90
- 3. Smile with your voice, positive inflection
- 4. No Company jargon, using the caller's name